In order to ensure mutual respect for patients and practitioners, Hua Jai Medicine adheres to a strict booking and cancellation policy. I understand unexpected delays, emergencies, and scheduling conflicts occur. If you need to reschedule, I kindly ask that you provide 48 hours notification of cancellation and rescheduling. This policy allows for adequate cancellation notice so that patients who may need an appointment slot have timely access to care.

• Late cancellations: Cancellations within 24 - 48 hours of your appointment will be charged 50% of the service value

• Same day cancellations: Cancellations within 24 hours of your appointment will be charged 100% of the service value

• No shows: No shows without prior notice will be charged the full session value and future bookings will require prepayment

• Late arrivals: If you arrive late, your session may be shortened to accommodate other appointment times. the full session fee will still apply.

• Please note: I’m unable to accommodate rescheduling for things like work obligations, low energy, or off days. Acupuncture is here to support you—especially when you’re not feeling your best—and staying consistent is key to the healing process. Thank you for honoring this policy and your own care.

By booking an appointment you are agreeing to the current policy listed here. I value your time, thank you for your understanding and respect of mine. Please reach out if you have any questions.